Blc

Introduction

BLC is a Sydney based cruise company which has several cruises running daily/ occasionally on different time slots. Sydney Showboats and Magistic Cruises enjoy a grand reputation for serving up the finest cuisine on Sydney Harbour. Jet cruiser and Sydney things to do are the other brands of BLC. BLC also offers its restaurant for private functions and special event cruises to help celebrate the most special days of the year.

Scenario

BLC already had an online booking system in ASP technology along with 1 or more local booking call centres and retailers. BLC could allocate only a certain number of seats to be sold online because these systems were not integrated with each other.

The biggest drawback of the existing system was that it had no scope of further enhancements/ upgrades due to the chosen technology. The system was also non-intuitive and unfriendly for the user.

The system’s major flaw was that it was not integrated with BLC’s other applications that were running in local call centers for local booking.

What eBizneeds did

The Cruise Management System that eBizneeds developed was designed to encompass Internet distribution capability within the core product. The new system is a totally integrated modular web based reservation and Inventory management system.

The system allows passenger reservations to be made directly via the Internet or through telephone based call centers in multiple currencies and then supports this through an extensive backend capable of managing customers, agents, offers, discounts, gift vouchers and so on.

The System also includes graphical user interfaces individually optimised for call centre usage, direct web customers, third party agents plus XML based system access.

Cruise Management System Key Features:

• Cruise Management (Category and others- The system manages various types of cruise categories which are different in terms of timings, facilities, discounts and departures.

  • Setting up details
  • Setting up available dates
  • Setting up date specific discounts
  • Setting up extra add-ons (upgrade options)
  • Setting up the price
• Agent Management
  • Setting up different types of Agents
  • Setting up Cruise Specific prices
  • Setting up Agent Specific commission
• Upgrade Options for Agents
• Manage Upgrade options
• Order Booking and Management- Online cruise booking and integrated backend management
• Discounts Management
• Multiple Product Handling Options and management of the same
• Multiple Currencies- As this is an online system and the target users can be located anywhere in the world the system is capable to accepting multiple currency.
• Management of Gift Voucher- Upgradation and discounting options also available
• Pricing Rules:
  Quantity / Group Discount
• Call Centre Integration- Integration of the entire system with the call centre which would also book orders and resolve queries of the customers
• Ability to Set Tickets Types (Family, Adult or Child Ticket)
• Product Publishing Expiry Management
• Order Emails Management
• Invoice Format

Technology used:

• OS: Microsoft 2003 server
• Language: C#.Net, ASP.NET 2.0, Web Services, JavaScript, AJAX, SOAP/XML, JQuery
• Back end: SQL Server 2005, SQL server 2005 Reporting